All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.
If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at firstname.lastname@example.org.
During holidays or times of high demand, orders will take 15 business days to ship.
Additional questions? Email us, email@example.com Please allow 24-48 hours for a response.